All your Malwarebytes renewal questions answered.
If you're on auto-renewal, you don't have to do anything. Your payment method of choice will be billed on your next renewal date. You will receive a courtesy email 30 days before your account is charged.
If you are not signed up for auto-renewal, you will need to submit payment to cleverbridge, our payment processing vendor. You can find the link to update or make payment in the renewal notification email that you received 30 days prior to subscription expiration. If you need help, contact Customer Support at cleverbridge.
Not at this point in time, though early renewal will become an option in the near future. However, if you need to update your payment option before your next renewal is due, you can do that anytime via the link in your renewal email. Don’t worry—you will not be billed until your renewal anniversary.
To sign up for auto-renewal, contact Customer Support at cleverbridge, our commerce partner.
We accept major credit cards, PayPal, and a few offline payment options (checks, wire transfer). If you prefer to pay using an offline option, contact Customer Support at cleverbridge, our commerce partner
If you would like to change or update your payment option, or make a one-time payment, you can either use the link provided in any renewal email you may have received or contact Customer Support at cleverbridge, our commerce partner.
While you've been protected by Malwarebytes:
If you answered "no" to all of these questions, then it's probably a good idea to renew. And if you sign up for auto-renewal, you don't have to worry about going unprotected for even one day.
If you don't renew, your Malwarebytes product will revert to a weaker free version that doesn't have real-time protection, anti-ransomware, or other protections, and you will be unable to renew at your renewal price, which is lower than the current full retail price (USD 39.99). You'll also have to activate a new license key if you decide to purchase at a later date.
If you're signed up for auto-renewal, you don’t have to worry—your billing is automatic and you won't miss a day of Malwarebytes protection.
Malwarebytes Anti-Exploit Premium is no longer offered as a standalone product. Its features have been incorporated into our strongest malware fighter yet, Malwarebytes 3. Not to worry, as our valued customer, you can upgrade to Malwarebytes 3 for free. If you have Malwarebytes Anti-Exploit Premium only and your subscription is on auto-renewal, then once your subscription renews, you can upgrade to Malwarebytes 3 at no extra cost. To learn more on how to upgrade, go here.
However, if you did not opt-in to auto-renewal, then you can renew your subscription by referring to your renewal email notification. You will be receiving this email 30 days prior to your subscription expiration date. Just follow the instructions on the email to renew your Malwarebytes Anti-Exploit Premium subscription.
If you purchased your subscriptions to both products as part of a special bundle, you will not have to choose. You will get one subscription that combines both products and doubles the number of PCs you can protect for the cost of one subscription.
If you purchased your subscriptions separately, each will upgrade to a subscription for Malwarebytes 3, and you can choose one or the other. As our subscriptions can be purchased for multiple PCs, you can upgrade whichever subscription that best fits your needs (most likely the subscription that covers the most PCs). For instructions on how to upgrade/migrate your Malwarebytes Anti-Malware Premium or Malwarebytes Anti-Exploit Premium subscription to a Malwarebytes 3 subscription, go here.