If there are log files or other attachments that will help us in resolving your issue, please include the attachment by replying to the auto response email that you will receive after submitting.

Email support is provided to all customers who purchase our products. Currently, phone support is only available to those who have purchased Malwarebytes Incident Response, Malwarebytes Endpoint Protection, or business phone support. If you have already purchased any of these products or services, please use the phone number provided by your sales manager.

If you are interested in purchasing business phone support services, please contact your sales rep.

You may find answers about setting up your Malwarebytes Endpoint Protection or Incident Response trial in our Administrator Guide. You also should have received an email from a sales representative upon starting the trial. If you need additional assistance, please contact the phone number provided by your sales rep in the email.

If you have invoice or other purchase-related questions, please fill out this form to reach our sales team.

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