PUP.Optional.DriverSupport

Short bio

Driver Support GUI

GUI of the PUP Driver Support

Symptoms

scheduled tasks

Scheduled Tasks for Driver Support

[caption id="attachment_21546" align="aligncenter" width="60"]icon

icon for Driver Support

[caption id="attachment_21548" align="aligncenter" width="301"]popup

popup reminding you that Driver Support found problems

Type and source of infection

website

the website for Driver Support

Protection

website

Malwarebytes blocks traffic to their website

 

installer

 

installserver

Remediation

Malwarebytes can detect and remove PUP.Optional.DriverSupport without further user interaction.

  1. Please download Malwarebytes to your desktop.
  2. Double-click MBSetup.exe and follow the prompts to install the program.
  3. When your Malwarebytes for Windows installation completes, the program opens to the Welcome to Malwarebytes screen.
  4. Click on the Get started button.
  5. Click Scan to start a Threat Scan.
  6. Click Quarantine to remove the found threats.
  7. Reboot the system if prompted to complete the removal process.

Malwarebytes removal log

A Malwarebytes log of removal will look similar to this:

-Log Details- Scan Date: 2/8/18 Scan Time: 10:51 AM Log File: b2de19cc-0cb5-11e8-9439-080027750297.json Administrator: Yes

-Software Information- Version: 3.3.1.2183 Components Version: 1.0.262 Update Package Version: 1.0.3897 License: Premium

-System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: {computername}\{username}

-Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 241875 Threats Detected: 148 Threats Quarantined: 148 Time Elapsed: 11 min, 11 sec

-Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect

-Scan Details- Process: 3 PUP.Optional.DriverSupport.TskLnk, C:\PROGRAM FILES (X86)\DRIVER SUPPORT\DRIVERSUPPORT.EXE, Quarantined, [14754], [484518],1.0.3897 PUP.Optional.DriverSupport, C:\PROGRAM FILES (X86)\DRIVER SUPPORT\SVC\DRIVERSUPPORTAOSVC.EXE, Quarantined, [2291], [484531],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\svc\DriverSupportAO.exe, Quarantined, [2291], [484511],1.0.3897

Module: 18 PUP.Optional.DriverSupport.TskLnk, C:\PROGRAM FILES (X86)\DRIVER SUPPORT\DRIVERSUPPORT.EXE, Quarantined, [14754], [484518],1.0.3897 PUP.Optional.DriverSupport, C:\PROGRAM FILES (X86)\DRIVER SUPPORT\SVC\DRIVERSUPPORTAOSVC.EXE, Quarantined, [2291], [484531],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\svc\DriverSupportAO.exe, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Common.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.Common.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.Common.XmlSerializers.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.Communication.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.Communication.XmlSerializers.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\ExceptionLogging.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Interop.WUApiLib.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.ApplicationBlocks.Updater.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.Practices.EnterpriseLibrary.Common.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.Practices.EnterpriseLibrary.Security.Cryptography.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.Practices.ObjectBuilder.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.Win32.TaskScheduler.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\RuleEngine.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\RuleEngine.XmlSerializers.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\ThemePack.DriverSupport.dll, Quarantined, [2291], [484511],1.0.3897

Registry Key: 30 PUP.Optional.DriverSupport, HKCU\SOFTWARE\DriverSupport, Quarantined, [2291], [484532],1.0.3897 PUP.Optional.DriverSupport, HKLM\SOFTWARE\WOW6432NODE\ACTIVEOPTIMIZATION\SVC, Quarantined, [2291], [484957],1.0.3897 PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\Driver Support, Quarantined, [14754], [484518],1.0.3897 PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{5E3E3E28-D1CA-458B-9C49-E9BE0A71870B}, Quarantined, [14754], [484518],1.0.3897 PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\LOGON\{5E3E3E28-D1CA-458B-9C49-E9BE0A71870B}, Quarantined, [14754], [484518],1.0.3897 PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\Driver Support-RTMRules, Quarantined, [14754], [484518],1.0.3897 PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{F792808D-3F2D-43C3-9CDE-0305848CA67E}, Quarantined, [14754], [484518],1.0.3897 PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\PLAIN\{F792808D-3F2D-43C3-9CDE-0305848CA67E}, Quarantined, [14754], [484518],1.0.3897 PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\Driver Support-RTMScan, Quarantined, [14754], [484518],1.0.3897 PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{622FA1D9-0F79-4CE0-B0F1-34529E64A222}, Quarantined, [14754], [484518],1.0.3897 PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\PLAIN\{622FA1D9-0F79-4CE0-B0F1-34529E64A222}, Quarantined, [14754], [484518],1.0.3897 PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\Driver Support-RTMUpdater, Quarantined, [14754], [484518],1.0.3897 PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{4C6396E8-2E53-4E94-A804-D122318A7DF0}, Quarantined, [14754], [484518],1.0.3897 PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\PLAIN\{4C6396E8-2E53-4E94-A804-D122318A7DF0}, Quarantined, [14754], [484518],1.0.3897 PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Driver Support, Quarantined, [14754], [-1],0.0.0 PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{5E3E3E28-D1CA-458B-9C49-E9BE0A71870B}, Quarantined, [14754], [-1],0.0.0 PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{5E3E3E28-D1CA-458B-9C49-E9BE0A71870B}, Quarantined, [14754], [-1],0.0.0 PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Driver Support-RTMRules, Quarantined, [14754], [-1],0.0.0 PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{F792808D-3F2D-43C3-9CDE-0305848CA67E}, Quarantined, [14754], [-1],0.0.0 PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{F792808D-3F2D-43C3-9CDE-0305848CA67E}, Quarantined, [14754], [-1],0.0.0 PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Driver Support-RTMScan, Quarantined, [14754], [-1],0.0.0 PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{622FA1D9-0F79-4CE0-B0F1-34529E64A222}, Quarantined, [14754], [-1],0.0.0 PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{622FA1D9-0F79-4CE0-B0F1-34529E64A222}, Quarantined, [14754], [-1],0.0.0 PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Driver Support-RTMUpdater, Quarantined, [14754], [-1],0.0.0 PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{4C6396E8-2E53-4E94-A804-D122318A7DF0}, Quarantined, [14754], [-1],0.0.0 PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{4C6396E8-2E53-4E94-A804-D122318A7DF0}, Quarantined, [14754], [-1],0.0.0 PUP.Optional.DriverSupport, HKLM\SOFTWARE\DriverSupport, Quarantined, [2291], [484521],1.0.3897 PUP.Optional.DriverSupport, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\DriverSupport, Quarantined, [2291], [484524],1.0.3897 PUP.Optional.DriverSupport, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\DriverSupport, Quarantined, [2291], [484524],1.0.3897 PUP.Optional.DriverSupport, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\DSAO, Quarantined, [2291], [484531],1.0.3897

Registry Value: 2 PUP.Optional.DriverSupport, HKLM\SOFTWARE\WOW6432NODE\ACTIVEOPTIMIZATION\SVC|SERVER, Quarantined, [2291], [484957],1.0.3897 PUP.Optional.DriverSupport, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\DSAO|DESCRIPTION, Quarantined, [2291], [484531],1.0.3897

Registry Data: 0 (No malicious items detected)

Data Stream: 0 (No malicious items detected)

Folder: 13 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\svc, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\PROGRAM FILES (X86)\DRIVER SUPPORT, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\RuleEngine, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDSM, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\PROGRAMDATA\DRIVER SUPPORT, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\Users\{username}\AppData\Local\PC_Drivers_Headquarters\DriverSupport.exe_Url_jky4qfl0bb42zyjk05xwcsyp4qrtcets\10.1.4.82, Quarantined, [2291], [484513],1.0.3897 PUP.Optional.DriverSupport, C:\Users\{username}\AppData\Local\PC_Drivers_Headquarters\DriverSupport.exe_Url_jky4qfl0bb42zyjk05xwcsyp4qrtcets, Quarantined, [2291], [484513],1.0.3897 PUP.Optional.DriverSupport, C:\USERS\{username}\APPDATA\LOCAL\PC_Drivers_Headquarters, Quarantined, [2291], [484513],1.0.3897 PUP.Optional.DriverSupport, C:\USERS\{username}\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\DRIVER SUPPORT, Quarantined, [2291], [484514],1.0.3897 PUP.Optional.DriverSupport, C:\Users\{username}\Downloads\Driver Support\Driver Support, Quarantined, [2291], [484517],1.0.3897 PUP.Optional.DriverSupport, C:\USERS\{username}\DOWNLOADS\DRIVER SUPPORT, Quarantined, [2291], [484517],1.0.3897

File: 82 PUP.Optional.DriverSupport.TskLnk, C:\WINDOWS\SYSTEM32\TASKS\Driver Support, Quarantined, [14754], [484518],1.0.3897 PUP.Optional.DriverSupport.TskLnk, C:\WINDOWS\SYSTEM32\TASKS\Driver Support-RTMRules, Quarantined, [14754], [484518],1.0.3897 PUP.Optional.DriverSupport.TskLnk, C:\WINDOWS\SYSTEM32\TASKS\Driver Support-RTMScan, Quarantined, [14754], [484518],1.0.3897 PUP.Optional.DriverSupport.TskLnk, C:\WINDOWS\SYSTEM32\TASKS\Driver Support-RTMUpdater, Quarantined, [14754], [484518],1.0.3897 PUP.Optional.DriverSupport.TskLnk, C:\PROGRAM FILES (X86)\DRIVER SUPPORT\DRIVERSUPPORT.EXE, Quarantined, [14754], [484518],1.0.3897 PUP.Optional.DriverSupport.TskLnk, C:\WINDOWS\SYSTEM32\TASKS\Driver Support, Quarantined, [14754], [-1],0.0.0 PUP.Optional.DriverSupport.TskLnk, C:\WINDOWS\SYSTEM32\TASKS\Driver Support-RTMRules, Quarantined, [14754], [-1],0.0.0 PUP.Optional.DriverSupport.TskLnk, C:\WINDOWS\SYSTEM32\TASKS\Driver Support-RTMScan, Quarantined, [14754], [-1],0.0.0 PUP.Optional.DriverSupport.TskLnk, C:\WINDOWS\SYSTEM32\TASKS\Driver Support-RTMUpdater, Quarantined, [14754], [-1],0.0.0 PUP.Optional.DriverSupport, C:\PROGRAM FILES (X86)\DRIVER SUPPORT\SVC\DRIVERSUPPORTAOSVC.EXE, Quarantined, [2291], [484531],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\svc\DriverSupportAO.exe, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\svc\install.log, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\svc\ipterbg.exe, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\svc\ipteup.exe, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\svc\ipte_svc.log, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\svc\License.rtf, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\svc\pmtu.exe, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\svc\reg.dat, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\svc\sigverify.exe, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\svc\uninstall.exe, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\svc\viometer.exe, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Common.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.ApplicationBlocks.Updater.ActivationProcessors.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.Common.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.Common.XmlSerializers.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.Communication.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.Communication.XmlSerializers.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.CPU.exe, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.CPU.exe.config, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.ExceptionLogging.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.ExceptionLogging.XmlSerializers.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\config.dat, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\cpuidsdk.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\DriverSupport.chm, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\DriverSupport.exe.config, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\DriverSupport.Updater.exe, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\DriverSupport.Updater.exe.config, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\ExceptionLogging.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\ICSharpCode.SharpZipLib.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Interop.WUApiLib.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\ISUninstall.exe, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\ISUninstall.exe.config, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.ApplicationBlocks.Updater.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.ApplicationBlocks.Updater.Downloaders.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.Practices.EnterpriseLibrary.Common.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.Practices.EnterpriseLibrary.Security.Cryptography.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.Practices.ObjectBuilder.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.Win32.TaskScheduler.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\RuleEngine.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\RuleEngine.XmlSerializers.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\ThemePack.DriverSupport.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Uninstall.exe, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\XPBurnComponent.dll, Quarantined, [2291], [484511],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\11481334836f4f61b3c110920048cb93.exe, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\215609eb3ff24c6ba9e214f5f6fb5867.png, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\312478443a844c18adeef845c32639c7.png, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\3360a50e06744fc08ffacdcb366a7310.png, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\3f2b867ce27641b4bfdc9d4a2ff92f51.png, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\444c8f293fac4d1b8ee44c97f5324951.png, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\5de611b8fd3c4f3dac06d6f80d4c0dba.jpg, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\6091981ea730431d9bf04d97348424d3.png, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\62f9d69a3c494d8c977596c5fc8bff96.png, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\a49e775fcacc484ba1935d40bf35ce1d.png, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\a8cf4b35c6b946b1abefd0e76d9f8704.png, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\DownloadResourceManager.dat, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\f8dc1c2d3a8f417aacd0142f3f1797c1.png, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDSM\ScanManager.dat, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\RuleEngine\GlobalActions.dat, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\RuleEngine\GlobalEnvironmentEvents.dat, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\RuleEngine\GlobalEnvironmentProperties.dat, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\RuleEngine\GlobalRules.dat, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\RuleEngine\RuleHistoryController.dat, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\AoServiceManager.dat, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\CPUID.dat, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\dd.lic, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\UXState.dat, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\WL.dat, Quarantined, [2291], [484512],1.0.3897 PUP.Optional.DriverSupport, C:\Users\{username}\AppData\Local\PC_Drivers_Headquarters\DriverSupport.exe_Url_jky4qfl0bb42zyjk05xwcsyp4qrtcets\10.1.4.82\user.config, Quarantined, [2291], [484513],1.0.3897 PUP.Optional.DriverSupport, C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Driver Support\Driver Support.lnk, Quarantined, [2291], [484514],1.0.3897 PUP.Optional.DriverSupport, C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Driver Support\Uninstall Driver Support.lnk, Quarantined, [2291], [484514],1.0.3897 PUP.Optional.DriverSupport, C:\USERS\{username}\APPDATA\LOCAL\TEMP\DRIVERSUPPORT.EXE, Quarantined, [2291], [486292],1.0.3897 PUP.Optional.DriverSupport, C:\USERS\{username}\DESKTOP\DRIVERSUPPORT.EXE, Quarantined, [2291], [486292],1.0.3897

Physical Sector: 0 (No malicious items detected)

(end)

Add an exclusion

Should users wish to keep this program and exclude it from being detected in future scans, they can add the program to the exclusions list. Here’s how to do it.

  • Open Malwarebytes for Windows.
  • Click the Detection History
  • Click the Allow List
  • To add an item to the Allow List, click Add.
  • Select the exclusion type Allow a file or folder and use the Select a folder button to select the main folder for the software that you wish to keep.
  • Repeat this for any secondary files or folder(s) that belong to the software.

If you want to allow the program to connect to the Internet, for example to fetch updates, also add an exclusion of the type Allow an application to connect to the internet and use the Browse button to select the file you wish to grant access.

Traces/IOCs

You may see these entries in FRST logs:

(PC Drivers Headquarters LP) C:\Program Files (x86)\Driver Support\DriverSupport.exe (PC Drivers HeadQuarters LP) C:\Program Files (x86)\Driver Support\svc\DriverSupportAOsvc.exe (PC Drivers HeadQuarters LP) C:\Program Files (x86)\Driver Support\svc\DriverSupportAO.exe C:\Windows\SysWOW64\rnd_chunk.bin C:\Users\{username}\Downloads\Driver Support C:\Windows\System32\Tasks\Driver Support-RTMUpdater C:\Windows\System32\Tasks\Driver Support-RTMRules C:\Windows\System32\Tasks\Driver Support-RTMScan C:\Windows\System32\Tasks\Driver Support C:\Windows\System32\Tasks\Driver Support-RTMScanRunOnce C:\Users\{username}\AppData\Local\PC_Drivers_Headquarters C:\ProgramData\UAB C:\ProgramData\Driver Support C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Driver Support C:\Program Files (x86)\Driver Support C:\Users\{username}\AppData\Local\Temp\DriverSupport.exe

Driver Support (HKLM-x32\...\DriverSupport) (Version: 10.1.4.82 - PC Drivers HeadQuarters LP) Task: {1137A309-D41F-4536-A30A-9984BE1F04DD} - System32\Tasks\Driver Support-RTMScanRunOnce => C:\Program Files (x86)\Driver Support\DriverSupport.exe [2018-01-17] (PC Drivers Headquarters LP) Task: {4C6396E8-2E53-4E94-A804-D122318A7DF0} - System32\Tasks\Driver Support-RTMUpdater => C:\Program Files (x86)\Driver Support\DriverSupport.exe [2018-01-17] (PC Drivers Headquarters LP) Task: {5E3E3E28-D1CA-458B-9C49-E9BE0A71870B} - System32\Tasks\Driver Support => C:\Program Files (x86)\Driver Support\DriverSupport.exe [2018-01-17] (PC Drivers Headquarters LP) Task: {622FA1D9-0F79-4CE0-B0F1-34529E64A222} - System32\Tasks\Driver Support-RTMScan => C:\Program Files (x86)\Driver Support\DriverSupport.exe [2018-01-17] (PC Drivers Headquarters LP) Task: {F792808D-3F2D-43C3-9CDE-0305848CA67E} - System32\Tasks\Driver Support-RTMRules => C:\Program Files (x86)\Driver Support\DriverSupport.exe [2018-01-17] (PC Drivers Headquarters LP)

Files:

DriverSupport.exe DriverSupportAOsvc.exe DriverSupportAO.exe

SHA256 of the installer DriverSupport.exe: 6d9caad5db02819607a6e08cd49ae5f788b0453c0c1d923c9a8a6065fac66286

Domains:

driversupport.com

activeoptimization.com

Select your language