PUP.Optional.Softcnapp

Short bio

PUP.Optional.Softcnapp is Malwarebytes’ detection name for a potentially unwanted program (PUP) that displays advertisements.

Type and source of infection

PUP.Optional.Softcnapp behaves like adware in that it shows advertisements not originating from the websites you are browsing. PUP.Optional.Softcnapp is often installed by bundlers. A bundler is an assemblage of two or more software offered in one combined package. It usually contains (1) the main program a user is after and (2) bundleware.

Protection

block PUP.Optional.Softcnapp

Malwarebytes blocks PUP.Optional.Softcnapp

Remediation

Malwarebytes can detect and remove PUP.Optional.Softcnapp without further user interaction.

  1. Please download Malwarebytes to your desktop.
  2. Double-click MBSetup.exe and follow the prompts to install the program.
  3. When your Malwarebytes for Windows installation completes, the program opens to the Welcome to Malwarebytes screen.
  4. Click on the Get started button.
  5. Click Scan to start a Threat Scan.
  6. Click Quarantine to remove the found threats.
  7. Reboot the system if prompted to complete the removal process.

Add an exclusion

Should users wish to keep this program and exclude it from being detected in future scans, they can add the program to the exclusions list. Here’s how to do it.

  • Open Malwarebytes for Windows.
  • Click the Detection History
  • Click the Allow List
  • To add an item to the Allow List, click Add.
  • Select the exclusion type Allow a file or folder and use the Select a folder button to select the main folder for the software that you wish to keep.
  • Repeat this for any secondary files or folder(s) that belong to the software.
If you want to allow the program to connect to the Internet, for example to fetch updates, also add an exclusion of the type Allow an application to connect to the internet and use the Browse button to select the file you wish to grant access.

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