Malwarebytes Privacy FAQ

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  What is a VPN and why do I need it?

  A VPN, or virtual private network, is a secure connection between people and devices over the Internet. A VPN makes going online safer and more private by stopping people from seeing who you are, where you are, or what you’re looking at. Learn more about VPNs.

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  How do we differ from other VPNs?

  Malwarebytes Privacy is a next-generation VPN designed from the ground up for today’s highly connected user and deliver speeds faster than traditional VPNs.
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  Does VPN work on WiFi and ethernet?

  Yes. An Internet VPN, such as Malwarebytes Privacy, offers a tunnel between you and the Internet, allowing you to browse the web securely and privately, no matter if you’re using a public WiFi network at a cafe or plugged in to the ethernet at a hotel.
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  Where are the servers located?

  We currently have 245 servers in over 30 countries and counting. In the US, alone, we have servers across 10 cities to make it easy to find a fast server for your needs.
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  Which operating systems does Privacy support?

  Malwarebytes Privacy is currently available for Windows and Mac. Support for Android and iOS is coming soon.
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  Can I purchase this for fewer than five (5) devices?

  Malwarebytes Privacy is currently only available for purchase as 5 devices. We encourage sharing with your family and loved ones.
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  Can this be purchased in my country?

  Malwarebytes Privacy is currently only available for purchase with English language support, but you can purchase it for use in most countries where VPNs are not blocked by state-run firewalls.
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  How does Privacy differ from Malwarebytes Premium?

  Malwarebytes Premium replaces antivirus and provides protection on your device against viruses, ransomware and other forms of malware. It can also clean an already infected device. However, it cannot secure your connection on a public WiFi or protect your privacy when you are on a website that is actively collecting your personal data, IP address and geo-location. This is where Malwarebytes Privacy comes in – to protect your connection to the Internet and act as a digital middleman so that hackers and snoops cannot invade your privacy.

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  I am already a Malwarebytes Premium subscriber; how can I add Privacy to my current subscription? What would be the cost?

  You can add Malwarebytes Privacy and your subscription length won’t extend. You’ll simply pay the difference for the remaining time on your subscription.

  • Step 1: Sign in to your Malwarebytes account at my.malwarebytes.com.
  • Step 2: Click the “Add Privacy Protection” option on your Subscription page.
  • Step 3: Review your order and click “Submit Order.” You will receive an activation email.

  Please visit Privacy Upgrade for more details.
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  How do I install it on my computer?

  If you have already purchased Malwarebytes Privacy, you should have received an email with activation instructions. More information from Privacy Support. If you are a current Malwarebytes Premium subscriber looking to upgrade, please visit Privacy Upgrade.

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  What is included in the Malwarebytes Privacy free trial?

  This is your chance to try our next-gen VPN for 7-days completely free on up to 5 devices. You get all the same features as the paid version, with no data caps or geo-location restrictions so you can see what it's like to surf privately online and connect confidently on WiFi or hotspots. At the end of your trial, you will have an option to buy Malwarebytes Privacy, either through the app or on our website. For now, this is only available on Windows, but support for Mac, iOS, and Android is coming soon.