In a tech support scam, criminals pretend to work for a trusted technology or security company. They claim there is a problem with your device, software, subscription, or account, then try to persuade you to pay them, share personal information, or give them remote access to your computer.
These scams used to rely mainly on browser locks and fake virus warnings. Now, scammers use many more ways to reach people, including websites and platforms they trust.
How tech support scams reach you
As well as copying the websites of reputable brands, tech support scammers abuse sponsored search results, hijack on-site searches, create fake listings on trusted platforms, and use renewal scams, fake calendar invites, Apple Pay notifications, and many other methods to persuade people to call them.
Once someone makes contact, the scammers may demand payment, ask for personal information, or try to persuade them to install remote access software.
Beware of someone wanting to connect to your computer remotely. One of a tech support scammer’s most powerful weapons is the ability to connect remotely to a victim’s computer. If you allow this, the scammer may gain access to all of your files, folders, and the information they contain.
Tech support scams impersonating Malwarebytes
Tech support scams affect Malwarebytes directly because scammers often impersonate trusted security companies, as in the example below.
You can tell it’s not the real Malwarebytes when:
- They use a name other than Malwarebytes. Malwarebytes does not outsource its support. We have our own Support team and do not authorize third parties to provide support using our name, logo, or any other intellectual property.
- They can’t or won’t accept payment by credit card. Malwarebytes uses a credit card processor for all transactions. Credit card processors screen the companies they work with for risks such as fraud and abuse. Credit cards also offer consumer fraud protections, so it is a red flag if a company tries to steer you toward another payment method.
- They make unsolicited support calls. Malwarebytes does not do this. Tech support scammers may buy personal information from data brokers that have identified people as potentially vulnerable targets. But how would a legitimate company know that you have a problem with your computer—or even that you own one? If someone calls out of the blue claiming that your computer has a problem, hang up.
What to do if you’ve been scammed
If you’ve fallen victim to a tech support scam, here are a few steps you can take:
- Have you already paid? Contact your credit card company or bank and let them know what’s happened. You may also need to file a complaint with the FTC or contact your local law enforcement agency, depending on your region.
- Did you share your password with the scammer? Change it on every account that uses the same password. Consider using a password manager and enabling two-factor authentication (2FA) on important accounts.
- Scan your system. If scammers have accessed your computer, they may have installed a backdoor that allows them to return later. Malwarebytes can remove backdoors and other software left behind by scammers.
- Keep an eye out for unexpected payments. Look for suspicious charges or payments on your credit cards and bank accounts so you can dispute them quickly and prevent further losses.
- Be wary of suspicious emails and text messages. Scammers may now see you as a potential target and try other methods to defraud you.
How Malwarebytes is fighting tech support scams
Malwarebytes researchers actively fight tech support scams in the US and overseas. They work closely with the Federal Trade Commission (FTC), providing technical evidence to help shut down tech support scammers and educating internet users about the latest tactics and how to protect themselves.
Malwarebytes is also a supporting member of the Global Anti-Scam Alliance (GASA), working with other organizations committed to reducing scams and keeping people safer online.
Something feel off? Check it before you click.
Malwarebytes Scam Guard helps you analyze suspicious links, texts, and screenshots instantly.
Available with Malwarebytes Premium Security for all your devices, and in the Malwarebytes app for iOS and Android.
