I had the honour of presenting my research on tech support scams at the VB2014 conference in Seattle.
Since I received the first call in April 2013, I've documented the evolution of the scam and tried to keep up with new trends. Part of my talk showed methodology and tips to document and report scammers which I hope will inspire others to walk in my footsteps.
You can download the full presentation, Tech Support Scams 2.0: an inside look into the evolution of the classic Microsoft tech support scam in PDF format here.
Once again, I'd like to thank the organizers of VB2014 for selecting my paper and for putting together such a great conference!