Service Offerings Plan
Phone and email
A designated technical account manager (TAM) will guide you from initial deployment through future upgrades.
A TAM and a customer success engineer support all aspects of your Malwarebytes account and your technical issues are given priority status.
(Quick Start Service is included in the Premium Silver and Gold Services.)
Remote services aimed at customers planning their initial Malwarebytes deployment.
As a large organization, we face unique challenges, and our TAM has always helped us by bringing the correct parties to the table so we could resolve issues in a collaborative fashion. We continue to find value in the Premium Gold Service Program and our TAM. We look to our vendors to be our partners, and we feel we are achieving that with Malwarebytes.
In addition to choosing a product that we knew worked well, another requirement was a strong relationship with a vendor who can provide support. After I had been introduced to our TAM and we began to plan the deployment, I knew we made the right decision to go with Malwarebytes. Our TAM has been instrumental, from training to escalating cases, and we are lucky to have him and his team assigned to us..