Malwarebytes
Support Services

Premium Support Services

Premium support from the most trusted name in cybersecurity

Malwarebytes offers Premium Support Service options to meet the needs of global businesses, small and large, by helping accelerate return on your Malwarebytes business solutions.

Bronze medal

Bronze Service

Designed for businesses that need production support

  • 24x7 Support
  • Basic Quick Start Services (QSS)
  • Designated Technical Account Manager
Silver medal

Silver Service

Designed for businesses that need business critical support

  • Includes Bronze Benefits
  • Advanced QSS
  • Priority Support & Case Routing
  • Designated Customer Support Engineer
  • Annual Account Health Check & Business Review
Gold medal

Gold Service

Designed for businesses that need mission critical support

  • Includes Silver Benefits
  • Unlimited QSS
  • Quarterly Account Health Check & Business Review

Compare Premium Support Services

Basic E-mail, Phone, Chat, and Remote Support Premium Bronze ServicePremium Bronze Service - Basic E-mail, Phone, Chat and Remote Support Premium Silver ServicePremium Silver Service - Basic E-mail, Phone, Chat and Remote Support Premium Gold ServiceGold Premium Service - Basic E-mail, Phone, Chat and Remote Support
Account and Project Management Premium Bronze ServicePremium Bronze Service - Account and Project Management Premium Silver ServicePremium Silver Service - Account and Project Management Premium Gold ServiceGold Premium Service - Account and Project Management
Knowledge Transfer (best practices, documentation) Premium Bronze ServicePremium Bronze Service - Knowledge Transfer (best practices, documentation) Premium Silver ServicePremium Silver Service - Knowledge Transfer (best practices, documentation) Premium Gold ServiceGold Premium Service - Knowledge Transfer (best practices, documentation)
Deployment Planning Premium Bronze ServicePremium Bronze Service - Deployment Planning Premium Silver ServicePremium Silver Service - Deployment Planning Premium Gold ServiceGold Premium Service - Deployment Planning
On-Boarding Product Premium Bronze ServicePremium Bronze Service - On-Boarding Product Premium Silver ServicePremium Silver Service - On-Boarding Product Premium Gold ServiceGold Premium Service - On-Boarding Product
Designated Technical Account Manager (TAM) Premium Bronze ServicePremium Bronze Service - Designated Technical Account Manager (TAM) Premium Silver ServicePremium Silver Service - Designated Technical Account Manager (TAM) Premium Gold ServiceGold Premium Service - Designated Technical Account Manager (TAM)
Mission Critical 24x7 Support Premium Bronze ServicePremium Bronze Service - Mission Critical 24x7 Support Premium Silver ServicePremium Silver Service - Mission Critical 24x7 Support Premium Gold ServiceGold Premium Service - Mission Critical 24x7 Support
Migration Assistance Premium Bronze ServicePremium Bronze Service - Migration Assistance Premium Silver ServicePremium Silver Service - Migration Assistance Premium Gold ServiceGold Premium Service - Migration Assistance
Quick Start Services Premium Bronze Service4 Hours Premium Silver Service8 Hours Premium Gold ServiceUnlimited
Designated Customer Support Engineer Premium Bronze Service Premium Silver ServicePremium Silver Service - Designated Customer Support Engineer Premium Gold ServiceGold Premium Service - Designated Customer Support Engineer
Priority Case Routing Premium Bronze Service Premium Silver ServicePremium Silver Service - Priority Case Routing Premium Gold ServiceGold Premium Service - Priority Case Routing
Priority Issue Management Premium Bronze Service Premium Silver ServicePremium Silver Service - Priority Issue Management Premium Gold ServiceGold Premium Service - Priority Issue Management
Priority Malware Sample Management Premium Bronze Service Premium Silver Service Premium Gold ServiceGold Premium Service - Priority Malware Sample Management
Prioritized Product CLI Support Premium Bronze Service Premium Silver Service Premium Gold ServiceGold Premium Service - Prioritized Product CLI Support
Account Health Check Premium Bronze Service Premium Silver ServiceAnnual Premium Gold ServiceQuarterly
Business Review Premium Bronze Service Premium Silver ServiceAnnual Premium Gold ServiceQuarterly

Don't take our word for it

As a large organization, we face unique challenges, and our TAM has always helped us by bringing the correct parties to the table so we could resolve issues in a collaborative fashion. We continue to find value in the Premium Gold Service Program and our TAM. We look to our vendors to be our partners, and we feel we are achieving that with Malwarebytes.

Consulting Security Manager
Global management consulting and professional services company

In addition to choosing a product that we knew worked well, another requirement was a strong relationship with a vendor who can provide support. After I had been introduced to our TAM and we began to plan the deployment, I knew we made the right decision to go with Malwarebytes. Our TAM has been instrumental, from training to escalating cases, and we are lucky to have him and his team assigned to us.

Global Information Security Analyst
Infrastructure and management consulting firm

Quick Start Services

Quick Start Services are included in Premium Bronze, Premium Silver, and Premium Gold Services and can be purchased alone as needed.

Remote services aimed at customers who are interested in:

  • Project Management
  • Health Check
  • Deployment Planning
  • Migration Assistance
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