Last Updated: April 24, 2017
Caution: Legalese ahead.
We may collect your information: (1) when you interact with certain portions of our website, such as our forums, blogs, and support center ("Website Collection"); (2) when you license and use our software ("Software Collection"); and (3) when you communicate with us by email, chat, or otherwise ("Dialogue Collection").
We collect your information when expected and in expected places on our website.
Some information you provide to us directly. For example, when you post comments, ask questions in our blog, fill out a user profile or voluntarily decide to grant us remote access to provide you with technical support. Also, we may collect and store all posted forum and blog information and user profiles and make them available for public viewing.
We collect your information when you give it to us or post in forums or blogs.
Malwarebytes and its partners collect information through "cookies" and other similar tracking technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. Cookies are text files saved by your browser when you log into our software or services. We may use both session cookies and persistent cookies to identify that you have logged in, to tell us how and when you interact with our software or services, and to check aggregate usage and web traffic. Unlike persistent cookies, session cookies are deleted when you log off and close your browser. If you prefer, you can always change your browser options to stop accepting cookies or to prompt you before accepting cookies. However, if you do not accept cookies you may not be able to access the entirety of our software and services.
We also collect your information using "cookies" and other similar tracking technologies when you visit our website. You can prevent this method of information collection if you like.
If you create an account with us through a third party like Facebook or Twitter ("SNS Accounts") you may have to provide us with your user name or user ID so that we can authenticate your identity.
We collect your information when you create an account.
Our software collects information about your use of the software as well as transfers of information between your computers that run the software and our servers. This is necessary to ensure our software is operating correctly and to confirm the status of your license of our software.
We collect information about your Malwarebytes license.
We may collect both personally identifiable information ("PII") and non-personally identifiable information ("Non-PII"). PII is information that is either expressly provided by you, such as your name, or information that can be used either alone or in combination with other information to personally identify you, such as your email address, phone number, and user name.
We may collect the following personal information from you: Contact Information (such as name, email address, mailing address, or phone number); Unique Identifiers (such as username and password); Information about your business (such as company name, company size, business type).
Our third party service providers may collect billing information (credit card number and billing address) on our behalf to process orders.
Non-PII is all information that is not PII or is information that was PII but which we modify and/or aggregate with other data in order to make it Non-PII. As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate, and anonymously generated device identifiers and administer the site.
There are two types of information we collect: personal and non-personal.
When you download and use our Services, we automatically collect information on the type of device you use, operating system version, and the unique device identifier.
We send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.
We do not ask for, access or track any location based information from your mobile device at any time while downloading or using our Mobile Apps or Services.
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
We collect information that allows us to fight against malware and potentially unwanted programs ("PUPs") on your device and contact if you allow us to send push notifications.
Other than with respect to the exceptions below, we do not share PII with third parties. We use PII to improve our products and for shaping our external communication and messaging efforts.
With few exceptions, we don't share your personal information with a third party.
Exception #1: We share your information with Google for analytical purposes.
We may engage third-party service providers to administer and provide our services. We may provide PII to such third parties only for the purpose of performing services on our behalf, such as fulfilling orders and delivering updates, payment processing, providing customer service, sending marketing communications, conducting research and analysis, and providing cloud computing infrastructure. We require such third parties to agree not to disclose your PII or use your PII for any other purpose.
For our cloud-based Software, we utilize Amazon Web Services for our infrastructure. With such infrastructure, you are able to benefit from Amazon Web Services Cloud Compliance security and privacy measures, including but not limited to ISO and SOC certifications. For more information on Amazon Web Services Cloud Compliance please visit https://aws.amazon.com/compliance.
Exception #2: If we give your information to a partner company, they won't use your information outside of our business relationship.
Information that we collect from Users, including PII, is considered a business asset. Accordingly, if we go out of business or enter bankruptcy, or if we are acquired, e.g., as a result of a transaction such as a merger, acquisition, or asset sale, your PII may be disclosed or transferred to the third-party acquirer in connection with the transaction. You will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choice you may have regarding your personal information.
Exception #3: If someone buys us or we go bankrupt, your information may be transferred to someone else.
We may disclose PII to government agencies, law enforcement officials, and private parties as we, in our sole discretion, believe necessary: (1) to satisfy or comply with any applicable law, regulation or legal process; (2) to respond to lawful requests, including subpoenas, warrants or court orders; (3) to protect our property, rights and safety and the rights, property and safety of third parties or the public in general; and (4) to prevent or stop activity we consider to be illegal or unethical.
In certain situations, Malwarebytes may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Exception #4: If the government asks for your information, we may comply.
We may share your PII with third-party sites or platforms, such as social networking sites, but only if you have expressly requested that we do so.
Similarly, by posting profile, content, or other information, including PII to a forum or blog, you indicate your consent to its public use. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. We will list you in our publicly accessible member directory on the forum website.
We also display testimonials of satisfied customers on our websites in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
Exception #5: If you post your information in one of our forums or on the blog, well, that's public.
You may sign-up to receive email or newsletter or other communications from us. If you would like to discontinue receiving this information, you may update your email preferences by using the "Unsubscribe" link found in emails we send to you or at your member profile on our website or by contacting us at email@example.com.
We take commercially reasonable measures to protect PII from unauthorized access, use, and disclosure. However, no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we can't guarantee the absolute security of your PII.
We do what we reasonably can to protect your information.
Upon request, Malwarebytes will provide you with information about whether we hold any of your personal information. You may access and modify the PII associated with your use of our services at any time by contacting us at firstname.lastname@example.org. If you want us to delete your PII, your forum account, or your support account, please contact us at email@example.com with your request. We will respond to your requests within a reasonable timeframe. We will delete your information as soon as possible; however, some information may remain in archived/backup copies for our records or as otherwise required by law. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.
Malwarebytes acknowledges that you have the right to access your personal information. Malwarebytes has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the Malwarebytes' Client (the data controller). If requested to remove data we will respond within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.
We'll delete or modify your information if you ask.
Your PII may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States and process it there.
Malwarebytes participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Malwarebytes is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework's applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce's Privacy Shield List.
Malwarebytes is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Malwarebytes complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Malwarebytes is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Malwarebytes may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
If you're not in the U.S., we may transfer your information to the U.S. We participate in the EU-U.S. Privacy Shield Framework.
Our services are not directed to children under eighteen, and we do not knowingly collect PII from children under thirteen. If we learn that we have collected PII of a child under thirteen we will delete such information from our files as soon as possible, provided, however, that some information may remain in archived/backup copies for our records or as otherwise required by law.
We don't knowingly collect information on children, and delete it if we inadvertently do collect it.
We maintain and use the information we receive via Software Collection in the manner described below:
Each API communication coming from any of our client software identifies itself with a string that includes information about the software itself:
So we can manage your Malwarebytes product and ensure that it is up to date.
When we collect data from our client systems, we do not retain the IP address from which the request originates. However, we do use it to gather geographic information on the system calling in:
So our malware intelligence team can track malware and PUP outbreaks and patterns.
In addition to data you provide that is necessary for the functionality of the Software or in our performance of providing the Software to you, we collect client data from each program that describe the client environment (i.e., our software and the computer system it is running on). For this data we identify each system with a unique identifier that is created at install time, so it is possible to track changes to an individual system over time. In this, we collect:
So we can gather performance data around our products and how they operate in relation to different hardware and software environments.
We collect data from products which have a paid or licensed mode reflecting the applicable license. These data also use a unique identifier. In this, we collect:
So we can remind you when your Malwarebytes subscription is about to expire or to determine the correct license type.
We collect data about the malware and PUPs that are detected by our products. We collect:
So our malware intelligence team can track malware and PUP outbreaks and improve the efficacy of Malwarebytes products.
When a client attempts to start a trial, we track it remotely in order to validate that the trial is allowed. For this information we use another unique system identifier. We collect:
So we can update your Malwarebytes products accurately and when they need it.
In all Malwarebytes Anti-Exploit products (beginning with the 1.4 release) we collect a complex data object for any exploit process which is blocked by the software. In this data we collect:
So our malware intelligence team can track exploit outbreaks and deepen its understanding of new exploit techniques.
We use the following analytics and marketing services so that we can deliver a better experience to visitors to our website: