You know how every year the medical community campaigns for everyone to get a flu shot? That’s because flu outbreaks typically have a season—a time of year when they start spreading and infecting people.
In contrast, there are no predictable seasonal infections for PCs, smartphones, tablets, and enterprise networks. For them, it’s always flu season. But instead of suffering chills and body aches, users can fall ill from a kind of machine malady—malware.
Malware infections come at us like a torrent of water from a fire hose, each with its own methods of attack—from stealthy and sneaky to subtle like a sledgehammer. But if knowledge is power, as a preventative inoculation against infection, we offer here a short course on malware, what it is, its symptoms, how you get it, how to deal with it, and how to avoid it in the future.
Malware, or “malicious software,” is an umbrella term that describes any malicious program or code that is harmful to systems.
Hostile, intrusive, and intentionally nasty, malware seeks to invade, damage, or disable computers, computer systems, networks, tablets, and mobile devices, often by taking partial control over a device’s operations. Like the human flu, it interferes with normal functioning.
Malware is all about making money off you illicitly. Although malware cannot damage the physical hardware of systems or network equipment (with one known exception—see the Google Android section below), it can steal, encrypt, or delete your data, alter or hijack core computer functions, and spy on your computer activity without your knowledge or permission.
Malware can reveal itself with many different aberrant behaviors. Here are a few telltale signs that you have malware on your system:
The recipe for a malware infection calls for a long list of ingredients. Topmost are the two most common ways that malware accesses your system—the Internet and email. So basically, anytime you’re connected online.
Malware can penetrate your computer when (deep breath now) you surf through hacked websites, click on game demos, download infected music files, install new toolbars from an unfamiliar provider, set up software from a dicey source, open a malicious email attachment, or pretty much everything else you download from the web onto a device that lacks a quality anti-malware security application.
Malicious apps can hide in seemingly legitimate applications, especially when they are downloaded from websites or messages instead of a secure app store. Here it’s important to look at the warning messages when installing applications, especially if they seek permission to access your email or other personal information.
“Malware attacks would not work without the most important ingredient: you.”
Bottom line, it’s best to stick to trusted sources for mobile apps, only installing reputable third-party apps, and always downloading those apps directly from the vendor—and never from any other site. All in all, there is a world of bad actors out there, throwing tainted bait at you with an offer for an Internet accelerator, new download manager, hard disk drive cleaner, or an alternative web search service.
Malware attacks would not work without the most important ingredient: you. That is, a gullible version of you, willing to open up an email attachment you don’t recognize, or to click and install something from an untrustworthy source. And don’t take this as “click-shaming,” because even very experienced people have been tricked into installing malware.
Even if you install something from a credible source, if you don’t pay attention to the permission request to install other bundled software at the same time, you could be installing software you don’t want. This extra software is often presented as a necessary component, but it often isn’t.
Another wrinkle is a bit of social engineering that a Malwarebytes expert observed in the UK. The scam hit mobile users by taking advantage of a common mobile direct-to-bill payment option. Users visited mobile sites, unwittingly tripping invisible buttons that charge them via their mobile numbers, directly billing the victims’ networks, which pass the cost onto their bill.
To be fair, we should also include a blameless malware infection scenario. Because it’s even possible that just visiting a malicious website and viewing an infected page and/or banner ad will result in a drive-by malware download.
On the other hand, if you’re not running an adequate security program, the malware infection and its aftermath are still on you.
Here are the most common offenders in the rogues’ gallery of malware:
Given the variety of malware types and the massive number of variants released into the wild daily, a full history of malware would comprise a list too long to include here. That said, a look at malware trends in recent decades is more manageable. Here are the main trends in malware development.
The 1980s and onward: The theoretical underpinning of “self-reproducing automata” (i.e., viruses) dates back to an article published in 1949, and early viruses occurred on pre-personal computer platforms in the 1970s. However, the history of modern viruses begins with a program called Elk Cloner, which started infecting Apple II systems in 1982. Disseminated by infected floppy disks, the virus itself was harmless, but it spread to all disks attached to a system, exploding so virulently that it can be considered the first large-scale computer virus outbreak in history. Note that this was prior to any Windows PC malware. Since then, viruses and worms have become widespread.
The 1990s: The Microsoft Windows platform emerged this decade, along with the flexible macros of its applications, which led malware authors to write infectious code in the macro language of Microsoft Word and other programs. These macro viruses infected documents and templates rather than executable applications, although strictly speaking, the Word document macros are a form of executable code.
2002 to 2007: Instant messaging worms—self-replicating malicious code spread through an instant messaging network—take advantage of network loopholes to spread on a massive scale, infecting the AOL AIM network, MSN Messenger, and Yahoo Messenger, as well as corporate instant messaging systems.
2005 to 2009: Adware attacks proliferated, presenting unwanted advertisements to computer screens, sometimes in the form of a pop-up or in a window that users could not close. These ads often exploited legitimate software as a means to spread, but around 2008, software publishers began suing adware companies for fraud. The result was millions of dollars in fines. This eventually drove adware companies to shut down.
2007 to 2009: Malware scammers turned to social networks such as MySpace as a channel for delivering rogue advertisements, redirects, and offers of fake antivirus and security tools. Their ploys were designed to dupe consumers through social engineering tricks. After MySpace declined in popularity, Facebook and Twitter became the preferred platforms. Common tactics included presenting fake links to phishing pages and promoting Facebook applications with malicious extensions. As this trend tapered down, scammers explored other means to steal.
2013: A new form of malware called ransomware launched an attack under the name CrytptoLocker, which continued from early September 2013 to late May 2014, targeting computers running Windows. CryptoLocker succeeded in forcing victims to pay about $27 million by the last quarter of 2013. Moreover, the ransomware’s success spawned other similarly named ransomware. One copycat variant netted more than $18 million from about 1,000 victims between April 2014 and June 2015.
2013 to 2017: Delivered through Trojans, exploits, and malvertising, ransomware became the king of malware, culminating in huge outbreaks in 2017 that affected businesses of all kinds. Ransomware works by encrypting the victim’s data, then demanding payments to release it.
2017 to Present: Cyptocurrency—and how to mine for it—has captured widespread attention, leading to a new malware scam called cryptojacking, or the act of secretly using someone else’s device to surreptitiously mine for cryptocurrency with the victims’ resources.
Conventional wisdom has sometimes held that Macs and iPads are immune to catching viruses (and don’t need an antivirus). For the most part, that’s true. At the very least, it hasn’t happened in a long time.
“Mac systems are subject to the same vulnerabilities (and subsequent symptoms of infection) as Windows machines and cannot be considered bulletproof.”
Other kinds of malware are a different story. Mac systems are subject to the same vulnerabilities (and subsequent symptoms of infection) as Windows machines and cannot be considered bulletproof. For instance, the Mac’s built-in protection against malware doesn’t block all the adware and spyware bundled with fraudulent application downloads. Trojans and keyloggers are also threats. The first detection of ransomware written specifically for the Mac occurred in March 2016, when a Trojan-delivered attack affected more than 7,000 Mac users.
In fact, Malwarebytes saw more Mac malware in 2017 than in any previous year. By the end of 2017, the number of new unique threats that our professionals counted on the Mac platform was more than 270 percent higher compared to the number noted in 2016.
For more on the state of Mac malware, visit the Malwarebytes blog site here.
Malware criminals love the mobile market. After all, smartphones are sophisticated, complex handheld computers. They also offer an entrance into a treasure trove of personal information, financial details, and all manner of valuable data for those seeking to make a dishonest dollar.
Unfortunately, this has spawned an exponentially increasing number of malicious attempts to take advantage of smartphone vulnerabilities. From adware, Trojans, spyware, worms, and ransomware, malware can find its way onto your phone in a number of ways. Clicking on a dodgy link or downloading an unreliable app are some obvious culprits, but you can also get infected through emails, texts, and even your Bluetooth connection. Moreover, malware such as worms can spread from one infected phone to another.
The fact is, it’s a huge market (read: target). One source of statistics puts the number of mobile device users at 2.1 billion, worldwide—with a projected growth to 2.5 billion users by 2019. A quarter of these users own more than one device. Fraudsters find the mobile market very attractive and take advantage of a gigantic economy of scale to leverage their efforts.
Mobile users are often easier to target as well. Most do not protect their phones as diligently as they do their computers, failing to install security software or keep their operating systems up to date. Because of this, they are vulnerable to even primitive malware. Since mobile devices’ screens are small and users can’t easily see activity, the typical red-flag behaviors that signal an infection in a PC can run behind the scenes in stealth mode, as is the case with spyware.
Infected mobile devices are a particularly insidious danger compared to a PC. A hacked microphone and camera can follow your every move and conversation. Even worse, mobile banking malware intercepts incoming calls and text messages to evade the two-step authentication security many banking apps use.
“The more popular Android platform attracts more malware than the iPhone.”
Keep in mind that cheap phones can come with malware pre-installed, which are nearly impossible to clean. (Malwarebytes for Android will warn you of such pre-installed malware and provide instructions on how to remove it.)
Regarding the mobile malware ecosystem, the two most prevalent smartphone operating systems are Google’s Android and Apple’s iOS. Android leads the market with 80 percent of all smartphone sales, followed by iOS with 15 percent of all smartphones sold. No big surprise then that the more popular Android platform attracts more malware than the iPhone. Let’s look at them each separately.
Fortunately, there are a few unmistakable red flags that wave at you if your Android phone is infected. You may be infected if you see any of the following:
If your smartphone’s name begins with a lower-case “i,” then pat yourself on the back, because malware is not a significant issue on the iPhone. That is not to say it doesn't exist, but it's extremely rare. In fact, suffering a malware infection on an iPhone mostly only happens in two extraordinary circumstances.
“While outright malware infections are unlikely, using an iPhone doesn’t protect you at all against scam phone calls or scam text messages.”
The first consists of a targeted attack by a nation-state-level adversary—a government that has either created or purchased at a cost of millions of dollars a piece of malware engineered to take advantage of some obscure security hole in the iOS. Don’t be shocked, because all devices have some sort of vulnerability. To be sure, Apple has done a fine job of securing iOS, even preventing any apps (including security software) from scanning the phone or other apps on the device’s system. That’s why it’s so expensive to engineer malware that installs its code for whatever kind of remotely executed activity the offending nation-state needs.
One particularly noteworthy instance happened in 2016 when an internationally recognized human rights defender, based in the United Arab Emirates (UAE), received SMS text messages on his iPhone promising “new secrets” about detainees tortured in UAE jails. The targeted recipient was invited to click on an included link. He didn’t, but instead sent the message to cybersecurity researchers, who identified it as containing an exploit that would have turned the activist’s phone into a digital spy.
The second instance is when a user makes an iPhone vulnerable by means of jailbreaking, which removes the restrictions and limitations Apple imposes, chiefly to ensure that software apps can only be installed from the App Store. Apple carefully vets the app developers it carries, even though malware piggybacking on a legitimate app has happened.
One more point. While outright malware infections are unlikely, using an iPhone doesn’t protect you at all against scam phone calls or scam text messages. If you tap a link in a message from an unknown source (or someone you know who’s being impersonated, or “spoofed”), it could send you to a site that asks for your login and other personal information. So there are still plenty of ways that you can become a victim. Always proceed with caution.
The answer here is: take your pick. There are billions of consumer-owned devices out there. They’re connected to banks, retail store accounts, and anything else worth stealing. It’s a broad attack surface for adware and spyware, keyloggers, and malvertising—as well as an attractive method for lazy criminals to create and distribute malware to as many targets as possible, with proportionately little effort.
“If you use your smartphone or tablet in the workplace, hackers can turn their attack to your employer.”
Cyptominers and ransomware purveyors seem to be equal opportunity about their targets. Individuals fall victim to these two, as do corporate businesses, hospitals, municipalities, and retail store systems.
Also, it's not just consumers that mobile spyware criminals target. If you use your smartphone or tablet in the workplace, hackers can turn their attack to your employer through vulnerabilities in mobile devices. Moreover, your corporation’s incident response team may not detect breaches that originate through a mobile device’s use of corporate email.
To repeat, not all of the apps available through Apple's App Store and Google Play are desirable and the problem is even more acute with third-party app stores. While the app store operators try to prevent malicious apps from penetrating their site, some inevitably slip through. These apps can steal user information, attempt to extort money from users, try to access corporate networks to which the device is connected, and force users to view unwanted ads or engage in other types of unsanitary activity.
If you suspect malware—or you just want to be careful— there are a few steps you should take.
First, if you don’t already have one, download a legitimate anti-malware program, such as Malwarebytes for Windows, Malwarebytes for Mac, Malwarebytes for Android, or one of our business products. Next, install it and run a scan. Programs like these are designed to search out and eliminate any malware on your device.
Once the device is clean, it’s a good idea to change your passwords, not only for your PC or mobile device, but also your email, your social media accounts, your favorite shopping sites, and your online banking and billing centers.
If your iPhone has somehow become infected with something nasty, things are a little trickier. Apple does not permit scans of either the iPhone’s system or other files. Your only option is to wipe your phone with a factory reset, then restore it from your backup (which you have, right?). You can also consider using security software that can screen and block scam calls and texts, such as Malwarebytes for iOS (coming soon).
(For a deeper dive, read “10 easy steps to clean your infected computer” by Wendy Zamora.”)
Stay vigilant. Pay particular attention if you see a domain name that ends in an odd set of letters, i.e., something other than com, org, edu, or biz, to name a few, as they can be an indicator for risky websites.
“Make sure your operating system, browsers, and plugins are always up to date.”
For all your devices, pay close attention to the early signs of malware infection to prevent them from burrowing in.
Avoid clicking on pop-up ads while browsing the Internet. Stay away from opening unsolicited email attachments or downloading software from untrustworthy websites or peer-to-peer file transfer networks.
Make sure your operating system, browsers, and plugins are always up to date, because keeping your software patched can keep online criminals at bay.
For mobile users, only download apps from Google Play Store (the App Store is the iPhone’s only choice). Every time you download an app, check the ratings and reviews first. If it has a low rating and a low number of downloads, it is best to avoid that app.
Do not download apps from third-party sources. The best way to make sure of this is to turn off this function on your Android phone. Go to Settings on your Android device and open up the Security section. Here, make sure Unknown Sources is disabled to avoid installation of apps from marketplaces other than the Play Store.
Do not click on strange, unverified links in emails, texts, and WhatsApp messages of unknown origin. Strange links from friends and contacts should be avoided too unless you have verified it to be safe.
To keep their businesses safe, organizations can prevent malicious apps from threatening their networks by creating strong mobile security policies and by deploying a mobile security solution that can enforce those policies. This is vital in the business environment that exists today—with multiple operating systems at work under multiple roofs.
Finally, get yourself a good anti-malware program. It should include layered protection (the ability to scan and detect malware such as adware and spyware while maintaining a proactive real-time defense that can block threats such as ransomware). Your security program should also provide remediation to correct any system changes from the malware it cleans, so everything goes back to normal.
So before you take a hit on your PC, mobile, or enterprise network, hit back first by downloading a quality cybersecurity and antivirus program, such as Malwarebytes for Windows, Malwarebytes for Mac, Malwarebytes for Android, portable Malwarebytes, or one of Malwarebytes' business products. . (It’s a good idea to get that flu shot too!)